Error -200313, -200245, or -234110 on PXI Oscilloscope in NI MAX

Updated Oct 24, 2023

Reported In


  • PXI-5105
  • PXIe-5105
  • PCI-5105


  • Measurement & Automation Explorer (MAX)

Issue Details

  • I'm getting Error -200313, -200245, or -234110 when I perform a Self Test or Self Calibrate in NI Measurement & Automation Explorer (MAX).  Is there a way to fix these errors or is my device broken?
  • I have a PXI(e) Oscilloscope card that appears as a double entry under my chassis in NI MAX. One of the entries has a red cross symbol next to it. When I view the card details, I see one of the following error. How do I fix this?
Error -200313

Hardware clocking error occurred.

If you are using an external sample clock or an external reference clock, make sure it is connected and within the jitter and voltage specifications. Also, verify that the rate of the external clock matches the specified clock rate. If you are generating your clock internally, please contact National Instruments Technical Support.


Error -200245

PLL could not phase-lock to the external reference clock.
Make sure your reference clock is connected and that it is within the jitter and voltage specifications. Also, make sure the reference clock rate is correctly specified.


Error -234110

Internal Hardware Error occurred in Scopes hardware. Please contact National Instruments Support.


These errors can be caused by hardware or driver problems. To identify the cause, review the troubleshooting steps below:
  1. Determine whether the chassis slot is at fault.
    • Power off the chassis, place the card in a different slot and power on the chassis again. Check if the error persists in NI MAX.
    • Refer to PXI Card Compatibility With PXIe Chassis to ensure that the chassis slot is compatible with the card.
  2. Determine whether the chassis is faulty.
    • Test the card inside a different PXI(e) chassis and check whether the error persists.
    • If you have multiple instances of the same Oscilloscope card, ensure that the other cards work as expected in the problem chassis.
  3. If using an external clock, try using the internal clock to check if the issue is with the clock source.
  4. Ensure that the latest compatible versions of PXI Platform Services and NI-SCOPE are installed.
  5. Try resetting the NI MAX database to ensure that the database is not corrupt.
  6. If the device fails a Self Test in MAX, refer to Archived: NI SCOPE Card Fails Self Test or Self-Calibrate.
    • Validate points 5 and 6 in this article to ensure that the Windows device driver is not causing issues.
  7. If the error persists after completing these steps, the device is likely to be broken. Contact NI Support with the device Serial Number to request a repair.