Why is NI MAX Running Slow, Losing Connection to CompactDAQ Ethernet Chassis or Freezing the OS?

Issue Details

• Opening NI Measurement & Automation Explorer (MAX) takes some minutes and does not let me communicate with my CompactDAQ Ethernet Chassis, losing connection intermittently.
• NI MAX is running slow.
• Sometimes it also freezes the OS or parts of the GUI freeze or load for extended periods of time.
• When I open the Devices and Interfaces section of NI MAX, it takes several minutes to load all of my devices. Other PCs are not as slow. Why is this?

Solution

This problem could be related to a number of factors including database corruption, driver installation problems, stopped services, or security software. Work through the points below to debug and resolve the issue.

• Reset the configuration data of NI MAX. To achieve this, follow the steps provided in How to Fix or Reset the NI MAX Database.
• Be sure that the driver NI-DAQmx  is installed. To achieve this, follow the steps provided in Determine the Version of the NI Software Installed on My Computer
  • Even if the driver is installed correctly, it may happen that your anti-virus can block the writing of some files when you install the DAQmx driver. Uninstall the driver, disable the antivirus, and reinstall the NI-DAQmx driver.
• If using 3rd party security or anti-virus software, temporarily disable it to observe the affects (if any) on NI MAX's loading time.
• In the Windows Services application, ensure that the following services are set to Running and Automatic:
  • NI Configuration Manager
  • NI Domain Service
  • NI mDNS Responder Service
  • NI Network Discovery
  • NI PSP Service Locator
  • NI Service Locator
  • NI Time Synchronization
• Reinstall or update NI System Configuration to the latest version in NI Package Manager or download the package from NI System Configuration.