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NI Package Manager 19.0 Hangs on Splash Screen

Updated Oct 15, 2020

Reported In

Software

  • Package Manager

Issue Details

NI Package Manager just continually loads and runs the splash screen without ever fully launching when trying to install NI software. I had tried to download an online installer from the NI website. How can I successfully install my software?

Solution

This issue is often caused by your computer being unable to successfully contact NI.com to download files needed for the installation.  

If you encounter this issue on a computer with NIPM already installed, then one approach is to uninstall and reinstall NI Package Manager. This is best done after temporarily disconnecting your computer from the network or web, which should stop the hanging behavior when NI Package Manager tries to launch during the uninstall process. Once NI Package Manager is reinstalled, you should be able to install your other NI software from the application. 

If you do not have NIPM installed already, then an alternative approach is to use either physical media or the offline installer. The offline installer can be found on any NI software download page by selecting the Individual Offline Installers link beneath the typical, online Download option. 

Additional Information

If, after disconnecting from the web, you see an error relating to a problem updating feeds in NI Package Manager, follow NI's guidance for rectifying this behavior depending on your networking set-up and how you are accessing NIPM.