Can't Activate Multisim Live Premium with My Serial Number

Updated Apr 27, 2022

Reported In


  • Multisim
  • Multisim Live
  • Multisim Live Premium

Issue Details

I am trying to activate Multisim Live Premium with my Serial Number, but I get the error:

"Your account could not be upgraded. The provided serial number is expired"

Error Message.png


Multisim Live Premium is accessible only if you meet one of the following conditions:


  • You have purchased the Premium upgrade.
  • You have an active Academic Volume License software subscription that includes Multisim.
  • You purchased a desktop Multisim software subscription.
  • You have some other type of valid service agreement, such as SSP.

If you are uncertain about whether your Multisim edition entitles you to Multisim Live Premium, post on our forums here asking for help and someone will reach out to you.

If you are having difficulty activating Multisim Live Premium, please submit a request to

Additional Information

The standard service contract for an individual seat of Multisim can be renewed by visiting this site