My Picoscope is Not Found by PICOSCOPE 6 and MPMANAGER

Updated Apr 14, 2020

Reported In

Hardware

  • Micropross Accessories

Other

HW: PICOSCOPE 6000 series, Contactless Test Station

SW: PICOSCOPE 6, MPMANAGER

Issue Details

My Picoscope is not detected by the Pico software (error message “No Device Found”) or by MPManager 3 (Oscilloscope error: timeout has been reached) 

Solution

This issue is due to driver incompatibilities.  Follow the following steps to fix it:  

1. Uninstall all Micropross and Picoscope software

Open the Configuration panel of your computer. Select add or uninstall a program and uninstall all MPManager versions, and Picoscope software. 

 
2. Uninstall all Picoscope drivers 

  • Connect the Picoscope on your computer 
  • Open the Device Manager 
  • Right click on the Picoscope 6000 series… under Pico Technology Instr.


  • Select Properties  
  • In the Driver section, click on Uninstall device.
  • A pop up will appear. Tick the box Delete the driver software for this device
  • Click on Uninstall. Confirm you would like to uninstall the driver. 
  • Click on View > Show hidden devices
  • Delete any greyed out Pico devices that may be shown

 
  • Unplug and reconnect the USB cable of the Picoscope and repeat the previous steps until you can no longer uninstall the device. (For a CTS, instead of unplug and reconnect the USB cable, you can switch off and switch on again the CTS). 
3. Reboot the system 

Restart the PC 

4.If you are using windows 10, turn off fast startup as explained on this page, part How to Enable or Disable Fast Startup. Also, be sure to disable automatic driver downloads as described here . This will prevent your system from downloading a conflicting driver from the internet.
 
5. Install the Picoscope driver

Install the “PicoScope6_r6_8_10” version which is available on the download center
 
6. InstallMPManager 3 versions 

You should now be able to use the Picoscope either with the Picoscope 6 software and with MPManager 3.