NI PXI(e) Hardware Is Not Detected in NI MAX

Updated Dec 23, 2023

Reported In

Hardware

  • PXIe-8510

Driver

  • NI-XNET

Issue Details

I have a PXI(e) module, which is not getting detected in NI Measurement and Automation Explorer (NI MAX) and/or the device status is Not Present. How can I fix this?

Solution

Below are the troubleshooting steps that you can follow to find this issue:
  1. Ensure that you have all required compatible software installed that supports your hardware (check the Readme).
  2. Try connecting the card in different slots of the PXIe chassis.
  3. Place the PXI card into another PXIe chassis and check if you can detect the hardware from NI MAX. 
  4. If the module is still not detected, reset the NI MAX database.
If after these steps the problem occurs double-check the software compatibilities. If everything is okay with the compatible software, consider that the hardware needs to be repaired depends the problem comes from the PXI chassis/Slot or from the inserted module.

Additional Information

Try following this article to Request Repair or Calibration for NI Hardware. 

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