Cannot Connect to ISM with Stepper Configuration Utility

Updated Apr 4, 2019

Reported In

Hardware

  • Ethernet Integrated Stepper Motor

Issue Details

I am trying to connect to my ISM Ethernet stepper to configure it in the Ethernet Stepper Utility, but it keeps telling me that it can't find the stepper motor. How can I connect to my ISM?

Solution

Ensure you've followed all of the steps in the Getting Started guide for your ISM. For example: Getting Started: NI ISM-7411/7412/7413 Integrated Steppers. Go through the steps again, one at a time, to make sure everything is set up correctly.

Note: Make sure that the arrow on the rotary switch is pointed at the correct point. The arrow may be perpendicular to the slot used to turn the switch.