Solution
When there is configuration problem with the InsightCM services,
Error 1053 might occur. To fix this problem, follow the steps below.
- Stop RabbitMQ and NI InsightCM MongoDB services in Windows Service Manager (Start menu>>Control Panel>>Administrator Tools>>Services).
- Open Command Prompt as administrator.
- Change the path to the InsightCM program directory by running the following command:
cd C:\Program Files\National Instruments\InsightCM Server 3.0
- Run the InsightCM configuration tool with command below:
InitialConfigTool.exe --forceServer
Note: This tool runs a set of commands that resets the main services that InisghtCM needs to function properly. It may take a while to finish and it is important to not close the command prompt window until it is finished.
- When process is done, run ServiceManagerApp.bat from the same path in step 3 and see if any error is thrown. This batch file restarts all the InsightCM services and reports if any are unable to start.
- Check if the InisghtCM Service is now running in the Windows Service Manager.
In case the process above does not fix the error with the InsightCM service, contact NI Technical Support. Include the
ICME_Config_log.txt and
crashlog_svcmgr.txt located at
C:\ProgramData\National Instruments\InsightCM 3.0\Logs.