Windows Could Not Start NI InsightCM Service Returning an Error 1053

Updated Apr 16, 2019

Reported In


  • InsightCM

Issue Details

Windows Service fails to start NI InsightCM returning an Error 1503 : The service did not respond to the start or control request in a timely fashion.


When there is configuration problem, Error 1053 might occur. To fix this problem, follow the steps below.
  1. Stop RabbitMQ and MongoDB services in Windows Service
  2. Open Command Prompt as administrator.
  3. Change the path to C:\Program Files\National Instruments\InsightCM Server 3.0
  4. Run InitialConfiguratuionTool.exe with command below
InitialConfigurationtool.exe --forceServer
  1. When process is done, run ServiceManagerApp.bat from the same path in step3 and see if error is thrown.


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