Solution
When there is configuration problem with the InsightCM services,
Error 1053 might occur. To fix this problem, follow the steps below.
- Stop RabbitMQ and NI InsightCM MongoDB services in Windows Service Manager (Start menu>>Control Panel>>Administrator Tools>>Services).
- Open Command Prompt as administrator.
- Change the path to the InsightCM program directory by running the following command:
cd C:\Program Files\National Instruments\InsightCM Server 3.0
- Run the InsightCM configuration tool with command below:
InitialConfigTool.exe --forceServer
Note: This tool runs a set of commands that resets the main services that InisghtCM needs to function properly. It may take a while to finish and it is important to not close the command prompt window until it is finished.
- When process is done, run ServiceManagerApp.bat from the same path in step 3 and see if any error is thrown. This batch file restarts all the InsightCM services and reports if any are unable to start.
- Check if the InisghtCM Service is now running in the Windows Service Manager.
In case the process above does not fix the error with the InsightCM service, you can try a clean reinstall of InsightCM following this document
Reinstalling InsightCM Server and repeat again the previous procedure.
If you still have problems with InsightCM contact NI Technical Support. Include the
ICME_Config_log.txt and
crashlog_svcmgr.txt located at
C:\ProgramData\National Instruments\InsightCM 3.0\Logs.