MacBook Crashes and Reboots When NI ELVIS III is Plugged in via USB

Updated Aug 24, 2018

Reported In

Hardware

  • NI ELVIS III

Operating System

  • Mac OS X

Other

  • macOS High Sierra 10.13.4 and 10.13.5.

Issue Details

My MacBook crashes and reboots when I plug in my NI ELVIS III via USB and try to install the support files.

Solution

Update macOS to 10.13.6 or later, and Install Measurements Live Support Files for macOS prior to connecting the NI ELVIS III to the computer. The latest version of the support files can be downloaded here.

Additional Information

To check your version of macOS and to update:
  1. Click on the Apple icon in the top left corner of your screen.
  2. Click About this Mac
  3. Click Software Update...
  4. Update macOS

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