On the computer that is experiencing issues with License Manager, you will want to enable logging to have more information for troubleshooting. Logging can be enabled by following these steps:
- Open the command prompt.
- Hit Windows Key + R > type cmd > hit Enter
- Instead of opening command prompt you could also use Windows PowerShell. Please note that some commands are different.
- Navigate to the Licensing Manager Installation Directory
- Enable Logging by running the command
- in the command prompt the command is:
"C:\Program Files (x86)\National Instruments\Shared\License Manager\NILicensingCmd.exe" -enablelogging 1
- if you use PowerShell the command is:
& "C:\Program Files (x86)\National Instruments\Shared\License Manager\NILicensingCmd.exe" -enablelogging 1
- The log that is generated is located at C:\ProgramData\National Instruments\License Manager\Data\Licensing.log.
Additional Information
Once you've done this test, move that log to a different directory so that when you perform the next test, its results are in its log.