Enabling License Manager Logging

Updated Nov 16, 2018

Reported In

Software

  • NI License Manager

Issue Details

  • My NI License Manager is crashing and I need to troubleshoot it.
  • I need to get the logs from my client machine because NI Volume License Manager is not activating my network license correctly.

Solution

On the computer that is experiencing issues with License Manager you will want to enable logging in order to have more information for troubleshooting. Logging can be enabled by following these steps:
  1. Open the command prompt.
  • Hit Windows Key + R > type cmd > hit Enter
  1. Navigate to the Licensing Manager Installation Directory
  • This is normally C:\Program Files (x86)\National Instruments\Shared\License Manager\
  • The command would be 
    cd C:\Program Files (x86)\National Instruments\Shared\License Manager\
  1.  Enable Logging by running the command  
    C:\Program Files (x86)\National Instruments\Shared\License Manager\NILicensingCmd.exe -enablelogging 1
  2. The log that is generated is located at C:\ProgramData\National Instruments\License Manager\Data\Licensing.log.

Additional Information

Once you've done this test, move that log to a different directory so that when you perform the next test, its results are in its own log.

WAS THIS ARTICLE HELPFUL?

Not Helpful

Related Links

Enabling and Locating Volume License Manager Debug Log

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.