Serial Number Failed the Registration in NI Account Website

Updated Nov 2, 2019

Issue Details

I'm trying to register my software to myni.com account under the My Products tab, but I keep getting an error that the serial number could not be registered to my account.
 

Solution

The problem may be that the software or product is already registered to another user's account. It could also be that the the serial number is not correctly linked to your user profile.
In these cases, you can contact our Customer Updates Team (customer.updates@ni.com) and have them reassign the software so that it's registered to the correct account.

Additional Information

NI started to use the Identity based activation since May 2018 in case of single seat software. It means that you will receive an e-mail to accept your license after purchasing it. In case you need to transfer the license to another user from your company, you can do it from your NI Account as described in Transferring Single Seat License to Another User in NI Account.

Related Links

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.