Serial Number Failed the Registration in MyNI Account

Updated Apr 9, 2024

Issue Details

I'm trying to register my software to my ni.com account under the My Products tab, but I keep getting an error that the serial number could not be registered to my account: "We have encountered an error with your registration. Please contact your local office or email us at registration@ni.com.", or "We are unable to validate the serial number you entered. Please verify the serial number and try again".
 

 

Note: Since April 2022, the customerservice@ni.com email address has replaced the former registration@ni.com email address. Thus, the error message encountered may slightly differ from the one above.

Solution

The problem may be that the software or product is already registered to your account or another user's account. It could also be that the serial number is not correctly linked to your user profile.
  • You could check if you can find the Serial Number registered in your NI account under View my products as described in Register Products to MyNI User Account
  • If you cannot find the Serial Number under View my products, please contact our Customer Updates Team (customerservice@ni.com) and have them reassign the software so that it's registered to the correct account.
  • If you see the message "We are unable to validate the serial number you entered. Please verify the serial number and try again", you likely to have mistyped your serial number. Verify that what you entered matches the label of your product.

Additional Information

NI started to use the Identity based activation since May 2018 for single-seat software. It means that you will receive an email to accept your license after purchasing it. In case you need to transfer the license to another user from your company, you can do it from your NI Account as described in Transfer an NI Software License to Another User.