VLM Disconnected License Does Not Activate My Software

Updated Jul 13, 2018

Reported In

Software

  • Volume License Manager
  • NI License Manager

Issue Details

I have installed a disconnected license file using NI License Manager and receive no warnings during installation. However, when I launch my software, it is still not activated.

Solution

First, open NI License Manager to locate and check the activation status of the disconnected license. the Disconnected License. If you are using NI License Manager 4.0 or later, the disconnected license will be the first item in the Local Licenses tab.

If the status indicates a fully featured license in NI License Manager 4.0 or later, but you still get the activation window trying to launch the software or it shows a red exclamation mark in previous versions, the VLM server is likely to have a wrong value for your machine's Computer ID. Follow the steps in Red Exclamation Point for Disconnected License in NI License Manager to solve the problem.

If the Computer ID is not the problem, check the activation status of the software you are trying to launch. If the status indicates the software is in evaluation after installing the disconnected license, refer to VLM Disconnected License File Showing up as Evaluation.

Additional Information

If there are errors in the machine's computer information in addition to the Computer ID, the disconnected license will appear as unlicensed in the NI License Manager.

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