VLM Disconnected License Does Not Activate My Software

Updated Apr 23, 2019

Reported In

Software

  • Volume License Manager
  • NI License Manager

Issue Details

I have installed a disconnected license file using NI License Manager and receive no warnings during installation. However, when I launch my software, it is still not activated.

Solution

First, open NI License Manager to locate and check the activation status of the disconnected license. If you are using NI License Manager 4.0 or later, the disconnected license will be the first item in the Local Licenses tab.

If the status indicates a fully featured license in NI License Manager 4.0 or later, but you still get the activation window trying to launch the software or it shows a red exclamation mark in previous versions, there may be a difference between the username/computer ID settings on the computer.

For computer-based licenses, ensure that the computer ID matches the ID provided when the disconnected license file was generated. Follow the steps in Red Exclamation Point for Disconnected License in NI License Manager to solve the problem.

For user-based licenses, ensure the username provided during the disconnected license file generation matches the current username on the target machine. To determine the current username, open up a command prompt window and enter echo %username%. If the computer is on a different domain than the server, be sure to include the domain when generating the license file. You can determine the full username (with domain) by entering whoami into the command prompt.

If the computer ID/username is not the problem, check the activation status of the software you are trying to launch. If the status indicates the software is in evaluation after installing the disconnected license, refer to VLM Disconnected License File Showing up as Evaluation.

Additional Information

If there are errors in the machine's computer information in addition to the Computer ID, the disconnected license will appear as unlicensed in the NI License Manager.

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