FLEXnet Error: User/Host Not on the Include List for Feature

Updated Jul 30, 2023

Reported In

Software

  • Volume License Manager

Issue Details

I am distributing NI software licenses using FlexLM. When a user tries to check out a new license of software, they receive this message:

User/host not on the INCLUDE list for feature.

Solution

This is usually due to the user or computer has not been assigned a license on the Options File.

To assign a license open the options file and add the user's user name to the INCLUDE list. Use the INCLUDE keyword and specify the <type> input to USER_GROUP or HOST_GROUP to assign licenses to a group of users or hosts. For example:

INCLUDE DIAdem_PRO_PKG_MC USER_GROUP MyUserGroup

INCLUDE MStudio_Pro_PKG_UB HOST_GROUP MyHostGroup

INCLUDE SoftwareSolutions_SS_PKG HOST_GROUP MyHostGroup2 



Moreover, changing seat type to a concurrent unmanaged license will not require having the user/computer added to the options file. If you would like to pursue this option, you may contact services@ni.com to make to desire changes. Keep in mind that charges may apply for this option.
 

Additional Information

In order for a user to access a license software seat, they must be present in the INCLUDE list within the FlexLM license file.
 

Related Links

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement or active software subscription may be required, and support options vary by country.