FLEXnet Error: User/Host Not on the Include List for Feature

Updated Jul 30, 2023

Reported In


  • Volume License Manager

Issue Details

I am distributing NI software licenses using FlexLM. When a user tries to check out a new license of software, they receive this message:

User/host not on the INCLUDE list for feature.


This is usually due to the user or computer has not been assigned a license on the Options File.

To assign a license open the options file and add the user's user name to the INCLUDE list. Use the INCLUDE keyword and specify the <type> input to USER_GROUP or HOST_GROUP to assign licenses to a group of users or hosts. For example:



INCLUDE SoftwareSolutions_SS_PKG HOST_GROUP MyHostGroup2 

Moreover, changing seat type to a concurrent unmanaged license will not require having the user/computer added to the options file. If you would like to pursue this option, you may contact services@ni.com to make to desire changes. Keep in mind that charges may apply for this option.

Additional Information

In order for a user to access a license software seat, they must be present in the INCLUDE list within the FlexLM license file.