"Device Not Supported" Message When Trying to Add CompactRIO Manually in MAX

Issue Details

I have a CompactRIO in my network, but I cannot see it in Measurement & Automation Explorer (MAX). If I try to add the CompactRIO manually in MAX, I get an error message stating the following:

Device not supported

The device at this address is not supported by the drivers installed on this host. 

What can I do to do so MAX detects my CompactRIO?

Solution

The error itself states it's due to a missing driver/software component or to compatibility issues. When using a CompactRIO you have to:

• Make sure that you have the minimum software installed on your computer.
• Check the compatibility between your device, the driver version, and your LabVIEW version. Do so with the help of these articles:
  • Software Support for CompactRIO, CompactDAQ, Single-Board RIO, R Series, and EtherCAT
  • CompactRIO Device Driver and LabVIEW Version Compatibility

If the previous steps don't solve the issue, you can also:

• Verify in NI MAX that you have the LabVIEW Real-Time Module installed under My System>>Software>>LabVIEW>>Real-Time.
• If for some reason the LabVIEW Real-Time Module does not show up as installed, it could be related to the order the software was installed.
  • Usually, uninstalling and reinstalling the software in the following order solves the issue: LabVIEW Development Environment, LabVIEW Real-Time Module, and then the CompactRIO Device Drivers.

Additional Information

If you have installed the needed software, make sure you can see the NI CompactRIO Device Driver in NI MAX under My System>>Software as shown in the following image.
If it does not appear, or if it appears and you receive the message, it's because some additional items from the installation of the CompactRIO Device Driver were not installed.

1. Go to NI Package Manager.
2. In the INSTALLED tab search for NI CompactRIO.
3. Click over the gear symbol to display the additional items.

 
A window will appear. Confirm that all the items are selected. If there is any unselected item, check the box and select Next to install it. After that, you should be able to add your CompactRIO to NI MAX.