"Device Not Supported" Message When Trying to Add cRIO Manually in MAX

Updated Mar 11, 2020

Reported In

Hardware

  • cRIO-9082

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I have a cRIO in my network, but I cannot see it in MAX. If I try to add the cRIO manually in MAX, I get an error message stating the following:
Device not supported

The device at this address is not supported by the drivers installed on this host. 

What can I do to make MAX detect my cRIO?

Solution

  1. Make sure that you have installed CompactRIO Device Drivers. If the host is a runtime environment, make sure that you included NI CompactRIO Runtime as an additional installer when building the installer.
  2. Check whether the Real-Time Module is installed on the PC. If it is installed, it should show up in NI MAX under: My System-->Software-->LabVIEW--> Real-Time.
  3. If for some reason the Real-Time module does not show up as installed, it could be related to the order in which the software was installed. Usually uninstalling and reinstalling the software in the following order solves the issue: LabVIEW, and then Real-Time Module.