"Device Not Supported" Message When Trying to Add cRIO Manually in MAX

Updated Jun 19, 2018

Reported In

Hardware

  • cRIO-9082

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I have a cRIO in my network, but I cannot see it in MAX. If I try to add the cRIO manually in MAX, I get an error message stating the following:
Device not supported

The device at this address is not supported by the drivers installed on this host. 

What can I do to make MAX detect my cRIO?

Solution

Make sure that you have installed CompactRIO Device Drivers. If the host is a runtime environment, make sure that you included NI CompactRIO Runtime as an additional installer when building the installer.

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