"Device Not Supported" Message When Trying to Add cRIO Manually in MAX

Updated Aug 27, 2020

Reported In

Hardware

  • cRIO-9082

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I have a cRIO in my network, but I cannot see it in MAX. If I try to add the cRIO manually in MAX, I get an error message stating the following:
Device not supported

The device at this address is not supported by the drivers installed on this host. 

What can I do to make MAX detect my cRIO?

Solution

The error shown, as itselft states, it's due to a missing driver or software. When using a cRIO you have to make sure that you have the minimun software installed in your computer. If the host is a runtime environment, make sure that you included NI CompactRIO Runtime as an additional installer when building the installer.
You can verify in NI MAX that you have the Real-Time Module installed under My System>>Software>>LabVIEW>>Real-Time. If for some reason the Real-Time module does not show up as installed, it could be related to the order in which the software was installed. Usually uninstalling and reinstalling the software in the following order solves the issue: LabVIEW Enviroment, LabVIEW, Real-Time Module, then drivers.
 

 
 
 

Additional Information

If you have installed all the needed software, make sure that you can see the NI-RIO compatible version driver in NI MAX under My System>>Software as shown in the image.

If it does not appear it's because some additional items from the installation of the CompactRIO drivers were not installed. Even if it appears and you are receiving that message, go to NI Package Manager and in the INSTALLED tab search for NI CompactRIO, click over the gear symbol to display the additional items.

In the windows that appears, confirm that all the items are selected. If there is any unselected item, check the box and select Next to install it. After that, you should be able to add your cRIO to NI  MAX.