Error -2564 When Working With Different File Formats in LabVIEW

Updated May 31, 2024

Reported In


  • LabVIEW

Issue Details

  • I am using LabVIEW to open and read a specific format (like .mdf, .uff, .mat or other). Upon attempting a read or write operation on the file using data storage functions (DataPlugins) , I get the following error dialog box:
Error -2564 occurred at Close Data Storage: The software installed on this computer does not support the file format you requested. The Storage/DataPlugin VIs access files through plug-in libraries LabVIEW and DIAdem install.
  • I am building an installer and I get Error -2564 in LabVIEW when I run the installer in other computers. I don't get the error in the development computer.
  • When running an executable on a new system, my machine receives Error -2564 in LabVIEW. How do I fix this?
  • I'm trying to convert my .tdm files to .hdf files using HEAD acoustics DataPlugin for HEAD-Data-Format toolkit in LabVIEW, but I'm getting Error -2564.


This error comes up when requisite software packages (plug-ins) to support the format of the file you are trying to open are not installed through LabVIEW or DIAdem. If you have already installed LabVIEW or DIAdem, the DataPlugin must be imported directly.

For example, for .mdf files, the following plug-ins need to be installed on a machine:
For .fstrm files, the following plug-ins need to be downloaded from the NI website:
After downloading the package needed, follow the step-by-step instructions below to import the DataPlugin for LabVIEW:
  1. Launch LabVIEW and open the NI Example Finder.
  2. Find and Open the example VI called Manage                                       Picture1.png
  3. Run the VI and Import the plugin you would like to install.Picture2.png
  4. Stop and Close the VI.
  5. Restart LabVIEW. Now the Open Data should run without errors.

If you are building an installer, the DataPlugins must be included in the application. If using Storage/DataPlugin VIs, be sure to include the NI-USI installer as well.

If the issue persists, try to repair the DataPlugin using NI Package Manager.

Additional Information

In some cases multiple different data plugins may be required, as they each refer to different formats of the specific filetype (e.g. MDF).