Error 0xBFF6901B (Timeout) with GigE Camera

Updated May 30, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI-IMAQdx

Other

  • GigE Camera

Issue Details

When trying to Snap or Grab an image from my GigE camera in NI Measurement and Automation Explorer (MAX), I get the following error:

Error 0xBFF6901B: Timeout.

This error only occurs the first time I click Snap or Grab. On subsequent clicks, the error does not occur and I receive the images fine. How can I troubleshoot this issue?

Solution

There are several troubleshooting steps to try:
  • If your GigE camera is plugged into a switch or into a third-party network interface card (NIC), try plugging it directly into the back of your PC.
  • Try turning off your firewall and antivirus software. These can interfere with the proper delivery of network packets.
  • Check in Windows Device Manager to make sure your NIC is capable of supporting jumbo frames, and that they are enabled. 

Additional Information

Reference this document for more general GigE camera troubleshooting.

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