Requesting Physical Media for NI Software Installation

Issue Details

For one of the below listed reasons, I would like to request/order the physical media (DVD or USB) for my NI software installation:

• I have a license for NI software, such as NI Developer Suite or NI Software Platform Bundle. Normally, new installation media in the form of DVDs or USB drives are sent to me twice a year with the updated installers for all of my software. However, I have not received these recently.
• I have not received our spring/fall update USB keys.
• I would like to request physical media due to internet restrictions that prevent me from downloading software from NI's website.
• I have lost the media for my software and I would like to be sent a new copy. 
• I lost the installation disk and I am unable to download my software on NI's website.
• I received a hardware kit, but there is not an installation disk for my NI hardware.

How do I order the physical media?

Solution

As of January, 2017, NI has moved to a digital delivery mechanism for installation media. All customers with a current Standard Service Program (SSP) contract for software benefits are encouraged to download the software that they need from www.ni.com/downloads.

As of May 2021, NI will be moving to a digital delivery first experience for our driver software. This means that we will no longer ship physical media with our hardware kits. Physical media will still be available upon request. All customers are encouraged to download the drivers they need from the NI Driver Download Page.

If you prefer to receive physical installation media for your software or drivers and have a current SSP contract, you can request it at no cost.

• If you have a single seat license or require driver media, you can contact orders@ni.com to order the media.
• If you are the software admin of a Volume License Agreement, you can contact agreements@ni.com.
• If you are the software admin of an Enterprise Agreement, you can contact ea.support@ni.com.

Note: Be prepared to provide the part number or serial number for your software/hardware package.

Additional Information

• You can check to see if your SSP contract is still active by going to the NI SSP Renewal page and entering your software serial number.
• You can also download the offline installer from our downloads page. 
• If you are using an Academic Site License and need physical media to install software, contact your site administrator. This may be applicable if you are using Mac OS or Linux.