Physical Media for NI Software Installation Not Received as Expected

Updated Nov 20, 2018

Reported In

Software

  • Software Platform Bundle
  • Developer Suite

Issue Details

  • I have a software license for NI software, such as NI Developer Suite or NI Software Platform Bundle. Normally, new installation media in the form of DVDs or USB drives are sent to me twice a year with the updated installers for all of my software. However, I have not received these recently.
  • We have not received our spring/fall update USB keys.

Solution

As of January, 2017, NI has moved to a digital delivery mechanism for installation media. All customers with a current Standard Service Program (SSP) contract for software benefits are encouraged to download the software that they need including device drivers from www.NI.com/downloads.

If you prefer to receive physical installation media for your software, you can request it. To do so, first find the part number for your software package on NI Software Media Part Numbers, then then contact NI to order the media using the part number. You can also request the physical media online: NI Software Media Options

Additional Information

You can check to see if your SSP contract is still active by going to the NI SSP Renewal page and entering your software serial number.

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