Issue Communicating with National Instruments in NI Update Service

Updated Nov 10, 2020

Reported In

Software

  • NI Update Service

Issue Details

When I try to install an update in NI Update Service, I received the following error message:

An issue communicating with National Instruments has occurred. Either this computer does not have an active Internet connection or ni.com is temporarily down. Verify your Internet connection and then click Try Again. If the problem persists, contact National Instruments.

 

Solution

You may be receiving this message for several reasons:
  • Ensure you do not have a firewall or other network protocols blocking the connection to the NI server.
  • The NI server is down or undergoing maintenance. Please try the installation later.
  • The directory to save updates in NI Update Service is on a network drive. Go to File >> Preferences to save your updates on a local drive.
  • Your computer's system clock may be out of range. Check your computer's system clock, and reset it to the current date so server authentication does not fail.
  • If you are using Internet Explorer, make sure it is set to work online. In Internet Explorer, ensure File >> Work offline is not checked.
If this error persists after trying these steps, please generate a NI Update Service log file and contact NI Support.