What Is the Difference Between Hardware SSP and Software SSP?

Updated Jun 4, 2018

Issue Details

I want to know what are the differences between the SSP acquired when purchasing hardware and the SSP that comes with a software purchase. What are the main differences?

Solution

When you purchase hardware, you are granted SSP for a certain amount of time, depending on the contract. This SSP for hardware includes the product warranty, repairing in case of damage, and access to standard technical support.
When purchasing a software license, the SSP that comes with it entitles you to have technical support and access to online training for the software. 
The main difference between both of these Service Programs is that the Software SSP includes access to online training and the Hardware SSP does not.

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