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Network Chassis Is Unusable After Updating The Firmware

Updated Jun 10, 2021

Reported In

Hardware

  • cDAQ-9188

Driver

  • NI-DAQmx

Issue Details

I have a cDAQ-9188 chassis and have updated the firmware in response to a DAQmx update. The device now powers on and has a solid yellow status light, which remains solid indefinitely. The device does not show up in NI Measurement & Automation Explorer (NI MAX) or the Windows Device Manager, and appears to be bricked.

Solution

Network cDAQ chassis can have their firmware corrupted during updates in some rare cases. When this happens, the cDAQ should be put in recovery mode. Once in recovery mode, the Network cDAQ Recovery Utility will reset its firmware, and the update can be retried. 

To put the cDAQ in recovery mode, perform the following steps: 
  1. Download the Network cDAQ Recovery Utility .
  2. Remove power from the cDAQ.
  3. Press in the reset button and hold.
  4. Apply power to the cDAQ.
  5. Wait for the status LED to start blinking.
  6. Release the reset button.
  7. Run the Network cDAQ Recovery Utility.