LabVIEW Is Crashing When Using My 3rd Party Device and Code

Updated Apr 24, 2018

Reported In

Software

  • LabVIEW

Issue Details

I have some 3rd party hardware and LabVIEW code that I got from them. It seems to crash as soon as the VI runs. How can I try and figure out what's happening or fix it?

Solution

If your LabVIEW program is crashing and it's involved with some 3rd party hardware/software, there are a few steps we can try to narrow down the issue:
  1. Try and repair LabVIEW by following these steps: Uninstall or Repair National Instruments Software or Drivers in Windows
  2. Check the "Known Issues" of the LabVIEW version for possible workarounds if the issue exists
    • You can find this by searching for "Known Issues for LabVIEW <insert version here>"
  3. Try a simple example in LabVIEW
  4. Code that is crashing: Use the Diagram Disable Structures to narrow down which section is causing the issue
  5. Check another computer to see if the crash is reproducible 
    • It could possibly be something caused by a certain computer, if it's reproducible it's important to notify NI Technical Support 
  6. Check the connectivity of the 3rd Party Devices to see if the computer is recognizing the devices (in Device Manager and/or NI MAX) and that the proper device drivers are tied to it
  7. If there is connectivity issue with the 3rd Party Device or Code received from them, possibly contacting the 3rd party to get more context could help

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