Hardware Is Not Compatible With Any Device Types Available In NI InsightCM Server

Updated Dec 6, 2019

Reported In

Hardware

  • NI-9229
  • cRIO-9047
  • NI-9232

Software

  • InsightCM

Issue Details

When I try to add my device to the InsightCM server, I see the following message. 

Detected physical hardware that is not compatible with any device types available in NI InsightCM Server. 

Solution

First, be sure to note that not all NI hardware is supported by the InsightCM Server. You can check to see which hardware can be used with InsightCM by referring to NI Monitoring Device Hardware for NI InsightCM. Note that only certain modules can be used in certain slots within a cRIO device. 

In some cases, this message can appear when using a 9229 module if the device selected is not IEPE disabled. 

This message can also appear when upgrading between versions of InsightCM. The device definition file may not be correctly loaded on the server. You can reach out to NI support to receive the device definition file and import it into the server using this command from the command prompt of the server machine:
 "C:\Program Files\National Instruments\InsightCM Server 3.0\InsightCMConsole.exe" importdefinition -t device -f <import file path here>