Uninstall Full Version of LabVIEW Add-On

Updated Jan 3, 2020

Reported In

Software

  • Package Manager
  • LabVIEW

Issue Details

When installing LabVIEW add-on, such as NI Sound and Vibration toolkit, I activated the Full version of that add-on in evaluation mode, but I only have a Base licence. Now that the evaluation period has expired, I am asked to activate the Full add-on version and get the following error message:
 

The licenses below have either expired or will expire soon. Click Activate to update the license for each product listed below.


However, Package Manager doesn't let me remove the Full add-on version and only keep Base.

Solution

When installing new NI software, users are given a choice to evaluate it and its add-ons for a set number of days before being asked to purchase it. However, if the evaluated software add-on edition or version installed on the machine doesn't match the one that was purchased, the activation will not work. To solve this, the add-on has to be removed through NI Package Manager and installed again by selecting and activating the correct version, as shown below:

1. Open the NI Package Manager and select Installed tab at the top


2. Type the name of the affected package into the search bar at the top right corner. In the image below Sound and Vibration Toolkit is used as an example


3. Select the appropriate item and click Remove


4. Once the package is uninstalled, install the add-on again and type in your serial number to activate the Base version.