R Series Card Not Showing Device Name on NI MAX

Updated Nov 15, 2019

Reported In

Hardware

  • PXI-7851

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI R Series Multifunction RIO 19.6
  • NI CompactRIO 19.6

Issue Details

When using a PXI controller using Windows, I can see the PXI-7851 R on NI MAX, but I the device name is not shown correctly. 



 

Solution

There are a couple thing to check: 
  1. Check that the compatible drivers are installed.
  2. Check that the driver is correctly assigned through Device Manager.
  3. Ensure that the R Series Multifunction RIO driver is at the same version as the CompactRIO driver. 
  4. Reinstall the CompactRIO driver and R Series Multifunction RIO driver.

Additional Information