The Fans of My MP300 Rack Are Not Working

Updated Oct 24, 2019

Reported In

Hardware

  • Micropross Accessories

Other

Hw: MP300 rack

Issue Details

I just received a new product : MP300 in his rack. The fans are not working.

The reader can program the card but both fans on the side (red circle area) didn’t work. After running a period of time, the reader became very hot.

Solution

You have to open the rack and remove carefully the MP300 board. Check if the cables are plugged.
You can find below a picture of the unplugged cables:



If the cables are unplugged, please plug them.  Put the MP300 board in the rack and start the product. If the fans start on, the issue is solved.

If the fans don't start or if the cables are plugged. Please contact Micropross support.