Restart My cRIO Controller at NI MAX If I Forgot the Username and Password

Updated Oct 9, 2019

Reported In


  • CompactRIO Controller
  • CompactRIO Chassis

Issue Details

I have recently change my cRIO controller password but unfortunately my new password cannot be use. It always pop up the incorrect username or password error message when I try to log in the new password to restart the cRIO controller. I cannot used the hardware restart because the cRIO controller far from us. How can I restart my cRIO controller at NI MAX ?


One of the way to restart the cRIO controller if cannot log in the password at NI MAX is using NI Web-based Configuration and Monitoring. Follow the instruction below :
  1. Open the NI MAX, find the cRIO controller under Remote Systems. 
  2. Click Set Permission button to open the NI Web-based Configuration and Monitoring.
  1. The NI Web-based Configuration and Monitoring will be open in a browser, then click the Restart button to restart the cRIO controller. 



Not Helpful