How Can I Start My MP500 In Recovery Mode?

Updated Apr 8, 2024

Reported In

Hardware

Micropross Accessories

Other

HW: MP500 TCL3 or MP500 PT1NFC

Issue Details

I tried to apply a firmware update on my MP500, but I get an unexpected error during the process. I'm now unable to use my device properly.

Solution

In case of connection failure or unexpected issue during an update process, it might be helpful to put your MP500 in recovery mode:

To do so:

1) Power off your device.
2) Press and hold the start button for a few seconds until the LED lights orange (metallic housing) or just blinks (plastic housing).
3) Release the start button. The power LED should blink regularly (both housings).

Your MP500 is now in "recovery mode" and you can try to perform a new firmware update from this mode to restore your device.

After that, power off/on again the device to switch back to the standard mode.

Additional Information

Recovery Mode is a special boot for the MP500, which can be useful in case of connection failure or issue during the firmware update process.

In case the issue persists, please contact NI technical support team on ni.com when opening a Service Request case using the NI Service Request Manager (SRM).

To open a service request on ni.com, please follow the steps described at this link .

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