In case of connection failure or unexpected issue during an update process, it might be helpful to put your MP500 in recovery mode:To do so:
After that, power off/on again the device to switch back to the standard mode.
If it didn't solve your issue, please open a ticket by sending an email to firstname.lastname@example.org
Collaborate with other users in our discussion forums
A valid service agreement may be required, and support options vary by country.