My cRIO Not Shows the Screen When Disconnect It and Reconnected

Updated Jul 31, 2019

Reported In


  • cRIO-9038
  • cRIO-9039
  • cRIO-9037
  • cRIO-9036
  • cRIO-9034

Operating System

  • NI Linux Real-Time

Issue Details

I have my CompactRIO connected from the  DisplayPort to a monitor or screen, but it not always works correctly; sometimes the monitor shows the user interface I programmed and other times it shows nothing.


Before making this process, it is recommended to ensure that the Embedded User Interface is enabled.
If you have already enabled the Embedded User Interface and the problem remains, you need to create a file and move it to the CompactRIO. You can do it as follows:

1. First of all, you have to download PuTTY and install it. This tool will help you accessing to the shell of the CompactRIO's operating system.

2. Ensure you have your CompactRIO connected to the host computer via ethernet.

3. Once PuTTY is installed, now open it and the next screen will appear:

Note: This solution is explained using SSH. If you want to use serial communication, you can see this article. Once you have accessed to the shell, you can come back and continue from step 6.

4. Configure the basic options for the PuTTY session:
Add your CompactRIO's IP address or Host Name in the "Host Name (or IP Address)" field.
Make sure SSH is selected as the Connection type.
SSH uses TCP port 22 by default, so ensure port 22 is selected.
Press open button.

5. The next screen will appear asking you for a username.

Usually, the username is admin unless you have configured a different one.
Then you will be asked for a password. Also the password normally is blank; so you can just press enter without typing any character.

6. Now you have accessed to the shell. You have to write the next command in the console:
cd /etc/udev/rules.d/ && echo 'ACTION=="change", SUBSYSTEM=="drm", RUN+="/usr/bin/xrandr --auto --display :0"' >80-video-hotplug.rules
Be careful about placing the correct spaces, uppercase and lowercase letters as shows. Then press Enter button.

7. If you wrote the command correctly, the next message must appear: /etc/udev/rules.d#
If you mistaken writing the command, the next message will appear: command not found and you have to try again.

8. Restart the cRIO and connect it to the screen.

Additional Information

When you disconnect the display from the cRIO, the Embedded User Interface disappear and the display adapter cannot detect the screen after you reconnected it to the cRIO.
By sending the command, you are creating a file in /etc/udev/rules.d/ called 80-video-hotplug.rules within the cRIO. This file will help to not lose the Embedded User Interface from the cRIO.

This known issue has since been resolved following kernel updates in 2018.