DataFinder Error Launching DIAdem

Updated May 17, 2018

Reported In

Software

  • DIAdem Base
  • DIAdem Full
  • DIAdem Professional
  • DataFinder Server Base
  • DataFinder Server Advanced
  • DataFinder Server Professional
  • LabVIEW DataFinder Toolkit

Issue Details

I receive one of the following error messages when I launch DIAdem.
  • The DataFinder cannot start due to an internal error. (65): cannot establish Logos server.
  • Error on opening the "DataFinder" type data source ""My DataFinder"".

Solution

The “Logos” component refers to the NI PSP Service Locator and even when no error message explicitly mentions the NI PSP Service Locator, the NI DataFinder relies in this service to function. The reason behind the error could be the NI PSP Service Locator service not running. Follow the next steps to solve the issue:
  1. Run services.msc from the Windows start menu.
  2. Locate the NI PSP Service Locator service.
  3. ​Right-click the NI PSP Service Locator service and select Properties.
  4. Set the Startup Type to Automatic and click the Start button to run the service.
  5. Reboot the computer.
  6. Run services.msc once more, find the NI PSP Service Locator and verify the Startup Type is Automatic and the Status is Started.

Additional Information

  • The behavior depicted in this document can also be seen when using NI DataFinder Server Edition or the LabVIEW DataFinder Toolkit.
  • The "fast startup" setting in the Windows 8 or Windows 10 Power Options may prevent newly installed services from operating when you start the computer. Disabling the fast startup may help if the solution is not effective.
  • Should the NI PSP Service Locator service fail to start despite disabling the Windows fast startup, force reinstalling the NI software (DIAdem, DataFinder Server Edition, NI DataFinder Toolkit) with the fast startup already disabled could render the NI PSP Service Locator and NI DataFinder working correctly.
  • If the Startup Type and the Status had the expected values on step 2 or the error persists after completing the steps, disabling the Windows fast startup and reinstalling the software, contact NI Technical Support.

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