Info Code "MAXStoppedServiceError" Is Displayed When Running NI-MAX

Updated Jun 11, 2020

Reported In


  • Measurement & Automation Explorer (MAX)

Operating System

  • Windows

Issue Details

While running Measurement & Automation Explorer (NI-MAX), I get an error with the following message:
The MAX database is not running. Restart your system and try again. 
Visit and enter the info code MAXStoppedServiceError if the problem persists.
Go to now?



The states message indicates that NI Configuration Manager service is not running.
  • Restart your computer. This is possibly due to the computer not being rebooted after the installation of NI software, causing NI Configuration Manager to not run. 
  • Restart the NI Configuration Manager manually on Windows:
  1. Go to the Windows Control Panel
  2. Search for and select Administrative Tools. A Windows File Explorer will pop up.
  3. Double click Services. The Services window will pop up.
  1. Right-click the entry NI Configuration Manager entry and select Start or Restart.
  1. There may be a popup stating other services that will also be restarted. Click Yes