Info Code "MAXStoppedServiceError" Is Displayed When Running NI-MAX

Updated Jun 11, 2020

Reported In

Software

  • Measurement & Automation Explorer (MAX)

Operating System

  • Windows

Issue Details

While running Measurement & Automation Explorer (NI-MAX), I get an error with the following message:
The MAX database is not running. Restart your system and try again. 
Visit ni.com/info and enter the info code MAXStoppedServiceError if the problem persists.
Go to ni.com now?
 

 

Solution

The states message indicates that NI Configuration Manager service is not running.
  • Restart your computer. This is possibly due to the computer not being rebooted after the installation of NI software, causing NI Configuration Manager to not run. 
  • Restart the NI Configuration Manager manually on Windows:
  1. Go to the Windows Control Panel
  2. Search for and select Administrative Tools. A Windows File Explorer will pop up.
  3. Double click Services. The Services window will pop up.
 
  1. Right-click the entry NI Configuration Manager entry and select Start or Restart.
  1. There may be a popup stating other services that will also be restarted. Click Yes