Why Do I Get a "No Supported Devices Found" Error When Using My USB-TC01?

Updated Feb 21, 2019

Reported In

Hardware

  • USB-TC01

Issue Details

I have a USB-TC01 that works on some computers but not on others. When I try to use the InstantDAQ Software by double clicking on my USB-TC01 under My Computer I get the following error:
 

Additionally, if I try to use the USB-TC01 in NI MAX I get a resource reserved error. Why is this happening and how can I fix it?
 

Solution

National Instruments has found that some services reserve the HID interfaces that the USB-TC01 requires to function properly. This will cause the above error when trying to launch the InstantDAQ software application and may cause the USB-TC01 to show up incorrectly in NI MAX.

Services and programs that may cause this issue are:
  • ALSTOOLS1 from Lenovo.
  • SCKBAP from Lenovo.
  • Accuweather Widget for Windows.
  • usbmate.exe which is a service belonging to UPSilon 2000 from Bicker Elektronik GmbH. In this case, you should update your UPSilon2000 to the latest version. 
If you do not have any of these programs try disabling all startup programs except those from NI. You can do this through msconfig.exe on Windows 7 or through the Task Manager on Windows 8, 8.1, and 10.

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