Why Do I Get a "No Supported Devices Found" Error When Using My USB-TC01?

Updated Dec 13, 2017

Reported In

Hardware

  • USB-TC01

Issue Details

I have a USB-TC01 that works on some computers but not on others. When I try to use the InstantDAQ Software by double clicking on my USB-TC01 under My Computer I get the following error:
 

Additionally, if I try to use the USB-TC01 in NI MAX I get a resource reserved error. Why is this happening and how can I fix it?
 

Solution

National Instruments has found that some services reserve the HID interfaces that the USB-TC01 requires to function properly. This will cause the above error when trying to launch the InstantDAQ software application and may cause the USB-TC01 to show up incorrectly in NI MAX.

Services and programs that may cause this issue are:
  • ALSTOOLS1 from Lenovo
  • SCKBAP from Lenovo
  • Accuweather Widget for Windows
If you do not have any of these programs try disabling all startup programs except those from NI. You can do this through msconfig.exe on Windows 7 or through the Task Manager on Windows 8, 8.1, and 10.

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