My Serial Number is Not Activating LabVIEW

Updated Mar 5, 2019

Reported In

Software

  • LabVIEW
  • LabVIEW Base
  • NI License Manager

Operating System

  • Mac OS X
  • Windows

Issue Details

  • My serial number isn't activating LabVIEW.
  • I ordered an upgrade to the latest version of LabVIEW, but the serial number I got on the box does not activate my software. What do I do?
  • My serial number is for a Mac operating system and won't activate LabVIEW for a Windows operating system.
  • I am trying to activate LabVIEW Base, but my serial number is being rejected for one or more of the packages included with LabVIEW (Application Builder, toolkits, etc.).

Solution

If you are using MacOS, check that the serial number you have is for the same operating system as the version of LabVIEW that you are trying to activate. A serial number purchased for a Mac will not activate LabVIEW for Windows.

In all cases, try the following troubleshooting steps:
  • Check to see if you have another serial number tied to your ni.com account that you can use to activate LabVIEW.
    1. Login to ni.com.
    2. Go to My Account
    3. Go to My Products to see serial numbers tied to your account.
  • If you ordered an upgrade, then the serial number for the older version of LabVIEW should activate your new version of LabVIEW.
  • If automatic activation continues to fail, you can activate individual software packages, such as LabVIEW Base, manually. You will need to use a 20-character activation code specific to your computer. There are two ways of generating that 20-character code:
  • Contact NI Support for additional Information concerning your serial number. 

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