Cannot Log Into NI Licensing Wizard With a Valid NI Account

Updated May 27, 2024

Reported In


  • NI License Manager

Issue Details

When activating software in the NI Licensing Wizard, introduced in License Manager 4.0 and up, I am not able to log into my NI account. The following error message is displayed:
Please enter a valid email address and password combination. If you continue to experience problems, please email us at​

  • What can I do to log into the NI Licensing Wizard to activate my software?
  • When installing LabVIEW, my e-mail and password are not accepted even though I can log into the web page with the same information.


  • To verify that your account is valid,
    1. Log into your NI account 
    2. From your My Account page, click Edit Profile to view the email associated with your account.
    3. Enter the email exactly how it appears in your account information in the NI Licensing Wizard. 
  • On the NI website, log out of your account and log back in. This may bring you through the email verification step, and then allow you to log into the Licensing Wizard.
  • Change your password and ensure it is longer than 8 characters. Change your password using the 'Forgot Password?' link on the login page as shown in the above screenshot.
Note: Changing the password by editing your profile takes a longer time to update the password in the NI database (24 hours). Using the 'Forgot Password?' link, the system will send you an email with a link where you can change your password and it gets updated immediately in the NI database. 

If you are still having issues or can't log into your NI account from the NI website, please email us at for assistance.

Additional Information

The email field of the NI User Account login included in the NI Licensing Wizard is case sensitive to the email associated with your NI Account. An email that is entered in a different case than what is associated with the NI Account will not register as the same NI Account. For example, an NI Account created on the email will not register in the NI Licensing Wizard if it is entered as because the letters N, I, and E are not capitalized.

If you have verified both your e-mail and password are valid, have updated to the latest version of license manager, and are still unable to log in and activate your products you can alternatively license them by using activation codes as detailed in License Setup and Activation under the Software on an offline computer section.