Can't Log into NI Licensing Wizard with a Valid NI Account

Updated Sep 19, 2018

Reported In

Software

  • NI License Manager

Issue Details

When activating software in the NI Licensing Wizard introduced in License Manager 4.0 and up, I'm not able to log into my NI account. 

Please enter a valid email address and password combination. If you continue to experience problems, please email us at profile@ni.com.​

I've verified that I have network access, and I can log into my NI Account at http://my.ni.com with the same email and password on the same computer. What can I do to log into the NI Licensing Wizard to activate my software?

Alternatively, when installing LabVIEW, my e-mail and password is not accepted even though I can log on the web page with the same information.

Solution

  • To verify that your account is valid, log into your account at http://my.ni.com. From your MyNI account page, click Edit Profile to view the email associated with your account. Enter the email exactly how it appears in your account information in the NI Licensing Wizard. 
  • On the NI website, try logging out of your ni.com account and logging back in. This may bring you through the email verification step, and then allow you to log into the Licensing Wizard.
  • Try changing your ni.com password and ensure it is longer than 8 characters. 
  • Try updating License Manager to 4.1 or newer
If you are still having issues or can't log into your NI account from the NI website, please email us at profile@ni.com for assistance.

Additional Information

The email field of the NI User Account login included in the NI Licensing Wizard is case sensitive to the email associated with your NI Account. An email that is entered in a different case than what is associated with the NI Account will not register as the same NI Account. For example, an NI Account created on the email NI.Engineer@ni.com will not register in the NI Licensing Wizard if it is entered as ni.engineer@ni.com because the letters N, I, and E are not capitalized.

Earlier Versions of License Manager: This issue may occur on previous versions of License Manager. Update to License Manager 4.1 or newer and try activation again.

If you have verified both your e-mail and password are valid, have updated to the latest version of license manager, and are still unable to log in and activate your products you can alternatively license them by using activation codes as detailed in Activating National Instruments Software Products under the If your computer requiring activation does not have internet access section.

 

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