Why Does My USB-6000/6001/6002/6003 Show Up as a 'Stellaris Device Firmware Update' in Device Manager?

Updated Jan 25, 2018

Reported In

Hardware

  • USB-6000
  • USB-6001
  • USB-6002
  • USB-6003

Issue Details

I have a USB-6000/USB-6001/USB-6002/USB-6003 that was working but it no longer shows up in NI-MAX and is showing up as a 'Stellaris Device Firmware Update' in Windows Device Manager. Why did this happen and how can I fix it?

Solution

When using these devices with Windows XP there is a possibility that the firmware will be corrupted during device identification. If this happens your device will appear as a 'Stellaris Device Firmware Update' in Windows Device Manager and will be unusable with any computer or OS.

At this time the only solution is to perform an RMA so that NI can reprogram the device. Use of these devices with Windows XP should be avoided. If you must use the device with a Windows XP machine you can mitigate the risk of firmware corruption by 
  1. Limiting the number of times the device needs to be detected.
  2. Avoiding unnecessary removal of the device.
  3. Avoiding repeated power cycling of the host machine with the device plugged in.

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