Timeout Error When Installing Software on CompactRIO

Updated Jun 10, 2021

Reported In

Hardware

  • CompactRIO Controller

Software

  • Measurement and Automation Explorer (MAX)

Issue Details

  • When I attempt to install software on my CompactRIO, the installation begins, but ends with a timeout error.
  • When I try to install the new Linux RT images on my compactRIO, it fails in the first step (Format disk):
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Solution

During software installation on the Real Time controller, it is possible that sudden loss of network connectivity, packet collision, or an unsuccessful write to controller memory will cause a timeout error due to installation file corruption. Try the following steps to fix the issue:
  • Verify the network connectivity.
  • If the issue persist, the best solution is to reformat the controller and reinstall any required software. See How Do I Format My Real-Time Target and Reinstall the Software? for instructions on this procedure.
  • If after reformating the target the issue is still present, there should be a software corruption in the software installed on the host computer. Remove and reinstall all the software required for your cRIO using NI Package Manager.
  • Try to use a second PC as the host to install the software in your cRIO.
Contact NI Technical Support Team for further assistance.