Timeout Error When Installing Software on CompactRIO

Updated Feb 9, 2024

Reported In


  • CompactRIO Controller


  • Measurement and Automation Explorer (MAX)

Issue Details

  • When I attempt to install software on my CompactRIO, the installation begins, but ends with a timeout error.
  • When I try to install the new Linux RT images on my CompactRIO, it fails in the first 2 steps (Format disk, Copy System Files):
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During software installation on the Real Time controller, it is possible that sudden loss of network connectivity, packet collision, or an unsuccessful write to controller memory will cause a timeout error due to installation file corruption. Try the following steps to fix the issue:
  • Verify the network connectivity with the RT device.
  • Try changing the conneciton cable, damaged cables or ports can cause a bad connection to the host.
  • Try switching the cRIO connection method (USB/Ethernet), sometimes USB connection is not fast enough to perform the software installation.
  • Verify you have a Linux RT Image installed in your PC, you can check the following link to download the OS Image you need: NI Linux RT System Image
  • If the issue persist, see one of the following 3 methods available to format your device:
    • (Method 1: NI MAX Formatting). In NI MAX, go to Remote Systems, identify your RT device and right click on it, then choose the format disk option
  • If after formatting the target the issue is still present, there should be a software corruption in the software installed on the host computer. Remove and reinstall all the software required for your cRIO using NI Package Manager.
  • Try to use a second PC as the host to install the software in your cRIO.
Contact NI Technical Support Team for further assistance.