Timeout Error When Installing Software on CompactRIO

Updated Apr 18, 2023

Reported In

Hardware

  • CompactRIO Controller

Software

  • Measurement and Automation Explorer (MAX)

Issue Details

  • When I attempt to install software on my CompactRIO, the installation begins, but ends with a timeout error.
  • When I try to install the new Linux RT images on my compactRIO, it fails in the first step (Format disk):
Untitled picture.png

Solution

During software installation on the Real Time controller, it is possible that sudden loss of network connectivity, packet collision, or an unsuccessful write to controller memory will cause a timeout error due to installation file corruption. Try the following steps to fix the issue:
  • Verify the network connectivity.
  • If the issue persist, the best solution is to reformat the controller and reinstall any required software. See How to Restore LabVIEW RT Target to Factory Default Configuration  for instructions on this procedure.
  • If after reformatting the target the issue is still present, there should be a software corruption in the software installed on the host computer. Remove and reinstall all the software required for your cRIO using NI Package Manager.
  • Try switching the cRIO connection method (USB/Ethernet), damaged cables or ports can cause a bad connection to the host.
  • Try to use a second PC as the host to install the software in your cRIO.
Contact NI Technical Support Team for further assistance.

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