Can't See My PXIe Chassis in MAX or Device Manager when Using a MXI(e) Device

Updated Dec 5, 2018

Reported In

Hardware

  • PXIe-1082
  • PCIe-8381
  • PXIe-1075
  • PXI Chassis
  • Device for PXI Remote Control

Other

Windows 10 

Issue Details

I can't see my PXIe chassis in MAX or Device Manager when using a MXI(e) connection. I made sure that everything is connected correctly and to turn on my PXIe chassis before my computer. 

The power light to my chassis is on and I am not using any real time software.

Why doesn't the device show up in MAX or device manager? 

Solution

If the DIP-switch 1 on the PXIe chassis is in the ON mode, then you have to have the NI MXI-Express BIOS Compatibility Software installed in order to see the PXIe.

In order to be able to see the device without the NI MXI-Express BIOS Compatibility Software installed, make sure that the device is in Mode 0 ( DIP switch 1 is OFF).

 

Additional Information

Check that NI-MAX's PXI System Settings are set to use the National Instrument Active Resource Manager.  

You can get to these settings by clicking My System and scrolling to the bottom of the menu.  If ​Active Resource Manager is not set to National Instruments, update it and restart NI-MAX.

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