Can't See My PXIe Chassis in MAX or Device Manager when Using a MXI(e) Device

Updated Aug 30, 2018

Reported In

Hardware

  • PXIe-1082
  • PCIe-8381
  • PXIe-1075

Other

Windows 10 

Issue Details

I can't see my PXIe chassis in MAX or Device Manager when using a MXI(e) connection. I made sure that everything is connected correctly and to turn on my PXIe chassis before my computer. 

The power light to my chassis is on and I am not using any real time software.

Why doesn't the device show up in MAX or device manager? 

Solution

If the DIP-switch 1 on the PXIe chassis is in the ON mode, then you have to have the NI MXI-Express BIOS Compatibility Software installed in order to see the PXIe.

In order to be able to see the device without the NI MXI-Express BIOS Compatibility Software installed, make sure that the device is in Mode 0 ( DIP switch 1 is OFF).


Please see the MXI Compatibility and Connectivity Troubleshooting Guide for more details, specifically check the MXI-Express BIOS Compatibility Readme under the Installation Instructions.

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