LabVIEW FPGA Compile Cloud Connection Issues

Updated May 9, 2019

Reported In

Software

  • LabVIEW FPGA Compile Cloud Service

Issue Details

  • I receive one of the following errors when I try to connect to the Compile Cloud Service:
    • Error 363507 - LabVIEW: LabVIEW could not verify the authenticity of the server.
    • An error occurred attempting to connect to this compile server.
      Details: NI-Farm: Farm server is not responding. Be sure the specified hostname is correct, the server is running and configured to accept remote requests. 
 
  • I cannot connect to the server using the Test Connection button in Configure dialog. I have a Proxy/Firewall system.
  • I cannot connect to LabVIEW FPGA Cloud Compile Service through my corporate network/domain but I can if I use my home network or cellphone hotspot.

Solution

Verify Account Details Internet/Firewall Settings
  • If this behavior occurs during compilation, you may have temporarily disconnected with the internet. Try right clicking on the FPGA build spec in the project tree and select "reconnect to compilation" to continue from where the compilation was disconnected.
  • Check firewall and make sure port 443 (HTTPS) is open. 
  • Navigate to https://galileo.niwsc.com/ in your web browser and make sure you see a white page with the words It works! on the page. This tests the most basic connection to the server farm, if it fails to load then proceed to check the following firewall exceptions. 
  • Check to see if your network traffic passes through a proxy.  NI LabVIEW FPGA Compile Cloud Service cannot always be reached through a proxy -- it will try to connect directly to the computer.
    • IT can make exception dependent on the alias name galileo.niwsc.com and *.niwsc.com
    • For specific IP address exceptions, you need to allow exception for range: 130.164.0.0 - 130.164.255.255.
    • You might be able to solve using proxifier software that forces communication to/from LabVIEW and other NI software through a proxy.

Additional Information

Proxy exception set up for specific IP address will not work for NI LabVIEW FPGA Compile Cloud Service, because the IP addresses change as the server loads are balanced.

In order to use the Xilinx IP functions, port 3580 and 3582 need to be open to communicate with the FPGA compile farm server, which is needed to be able to configure those Xilinx IP functions. Additionally, the computer using these IP functions will need to have the Xilinx Compile Tools installed. Although the compile farm may be the same computer as what we are working on, we will still need those ports open to communicate.    

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