Error -123011, -123002, or 363507 LabVIEW FPGA Compile Cloud Connection and Compilation Issues

Issue Details

​​​​​​I receive one of the following errors when I try to connect to the Compile Cloud Service or when trying to compile using the service:

• Error 363507: An error occurred attempting to connect to this compile server.
  Details: LabVIEW: (Hex 0x58BF3) LabVIEW could not verify the authenticity of the server.

 

• Error -123011: An error occurred attempting to connect to this compile server.  
  Details: NI-Farm: Farm server is not responding. Be sure the specified hostname is correct, the server is running, and is configured to accept remote requests. 

​ 

• LabVIEW FPGA: The compiled farm server does not have any compile workers to perform this compilation. Error -123002: occurred at niFpgaCompileFarm_OpenJob.vi 
  Possible reason(s): NI-Farm: No worker has registered the given capability name.
    

I may also experience one or more of the following sympthoms:

• I cannot connect to the server using the Test Connection button in the Configure dialog.
• I cannot connect to LabVIEW FPGA Cloud Compile Service through my corporate network/domain, but I can if I use my home network or a cellphone hotspot.

When I attempt a local compile without using a compile server:

• An error occurred attempting to connect to this compile server.
  Code -123011 
  Details: 
  Ni-Farm: Farm server is not responding. Be sure the specified hostname is correct, the server is running and configured to accept remote requests. niFpgaCompileFarm_OpenSession.vi<APPEND>
  

Solution

To resolve the errors when using a network compile server or the LabVIEW FPGA Compile Cloud Service, follow the steps below:

1. Verify Account Details

• Make sure your username and password are correct.
• Sign in to the  NI Cloud Portal account and confirm account access.
• Reset your password if necessary.
• Verify that LabVIEW FPGA Compile Cloud Service is listed as an active product in the account.
• If the service is not available in the account, register for the service through the NI LabVIEW FPGA Compile Cloud Service offering.
   

2. Verify Network and Firewall Configuraiton

• Reconnect the system to the internet if the connection was interrupted during compilation. 
• Right-clicking on the FPGA build spec in the project tree and selecting Reconnect to Compilation to continue from where the compilation was disconnected.
• Check the firewall and make sure port 443 (HTTPS) is open. 
• Navigate to https://galileo.niwsc.com/ in your web browser and make sure you can see a white page with the words "It works!" on the page. This tests the most basic connection to the server farm.

 

• Check to see if your network traffic passes through a proxy.  NI LabVIEW FPGA Compile Cloud Service cannot always be reached through a proxy -- it will try to connect directly to the computer.
  • IT can make exceptions depending on the alias name galileo.niwsc.com and *.niwsc.com
  • For specific IP address exceptions, you need to allow exceptions for the range: 130.164.0.0 - 130.164.255.255.
  • Using Proxifier software that forces communication to/from LabVIEW and other NI software through a proxy is another possible solution.
• If your application uses Xilinx IP functions, ports 3580 and 3582 need to be open to communicate with the FPGA compile farm server, which is needed to be able to configure those Xilinx IP functions. Additionally, the computer using these IP functions needs to have the Xilinx Compile Tools installed. Although the compile farm may be the same computer you are working on, you still need those ports open to communicate. 

3. Check Security Software for Cloud-Based Applications Settings
Some companies use security software that is specially designed to protect against threats in cloud-based applications, like the NI LabVIEW FPGA Compile Cloud Service. If your company uses this kind of security software, we recommend working with your IT department to determine if the security software is blocking the NI Cloud services.

4. Ensure that the 'NI Certificates Installer' is Installed
The NI Certificates Installer is a small utility that installs digital certificates used by NI software and drivers. This could be required in a few cases, such as:

• On older Windows systems, or systems with strict security policies, the NI Certificates Installer may be needed to avoid warnings or errors about unsigned drivers or software.
• In environments where secure communication or code signing is enforced, the certificates ensure trust between NI software components.

The NI Certificates Installer could be installed from the NI Package Installer as part of the LabVIEW FPGA Module. Make sure it is selected during the installation.

When attempting to compile using the local compile server:

Additional Information