Minimum Screen Resolution Error When Opening Vision Assistant

Updated Dec 6, 2017

Reported In

Software

  • Vision Assistant

Issue Details

When I open Vision Assistant, I receive an error pop-up stating the following: 

Vision Assistant requires a minimum screen resolution of 1024x768.
or 
Vision Assistant requires a minimum screen resolution of 1152x864.



However, my computer is set to this screen resolution. Why do I receive this error?

Solution

The usable screen area must be the size displayed in the error message, not just the resolution of the monitor.  Therefore, there are three possible reasons that you could get this error.
  • Actual screen resolution
    If you are using an older monitor, or a monitor that does not support a resolution high enough to run the Vision Assistant you must replace the monitor with one large enough to meet the minimum.
     
  • Available screen space
    If your screen resolution is set to the minimum value, any toolbar that takes up pixels will actually cause the available screen size to be less than the minimum.  Therefore, any extra toolbar, such as  the Windows Toolbar or Microsoft Office toolbar can cause Vision Assistant to not open.  Auto-hiding the Windows Toolbar and/or Exit the Microsoft Office Toolbar may be necessary in order for Vision Assistant to run.
     
  • Use of Windows Magnifier
    If you are using the Windows Magnifier feature in Windows, the screen size may be improperly reported to Vision Assistant, which may trigger this error.  Please turn off the Magnifier and try again.

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