Minimum Screen Resolution Error When Opening Vision Assistant

Issue Details

Solution

• Actual screen resolution
  If you are using an older monitor, or a monitor that does not support a resolution high enough to run the Vision Assistant. Use the monitor with required minimum display resolution.
   
• Available screen space
  If your screen resolution is set to the minimum required value, any toolbar that takes up pixels will actually cause the available screen size to be less than the minimum. Toolbars, such as the Windows Toolbar or Microsoft Office toolbar can cause Vision Assistant to not open. Auto-hiding the Windows Toolbar and/or Exit the Microsoft Office Toolbar may be necessary in order for Vision Assistant to run.
   
• Use of Windows Magnifier
  If you are using the Windows Magnifier feature in Windows, the screen size may be improperly reported to Vision Assistant, which may trigger this error.  Please turn off the Magnifier and try again.

• Scale and layout change
  If you set Change the size of text, apps, and other items in Windows higher than 100%, depending on the original monitor screen resolution, mentioned error may appear. Set Scale and Layout setting to 100% in order for Vision Assistant to run.

Additional Information