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How Do I Reset the Password for My RIO Device?

Updated Dec 10, 2019

Reported In

Hardware

  • CompactRIO Controller
  • myRIO-1900
  • myRIO-1950
  • CompactRIO Single-Board Controller

Software

  • LabVIEW Real-Time Module

Issue Details

 
  • I locked the IP configuration on my CompactRIO, sbRIO or myRIO in Measurement & Automation Explorer (MAX) and forgot the password.
  • I cannot add or remove software from my cRIO, sbRIO or myRIO because it is password protected and I do not know the password.

How do I reset the password?

Solution

 

The method for resetting your password is different depending on whether you have a Linux Real-Time Target or not. Please read the relevant sections below. 

1. Non-Linux Real-Time Targets:

First, check what version of LabVIEW Real-Time you have installed and check what operating system your real-time target runs. Then, follow the steps below for the associated versions.

For LabVIEW Real-Time 2009 and older: 

Note: The password will be removed during this process. The IP configuration will need to be reconfigured. 

If your RIO has a physical DIP switches, follow these instructions: 

  1. Set the IP RESET switch to ON.

  2. Reboot the controller.

  3. Set the switch to OFF.

If your RIO does not have DIP switches, follow these instructions:

  1. Hold the RESET button until the STATUS LED turns solid orange or yellow.

  2. Release the RESET button and the controller will restart. The STATUS LED will blink three times indicating the controller is in Safe Mode.

  3. Hold the RESET button again until the STATUS LED turns solid orange or yellow.

  4. Release the RESET button and the controller will reset the password, reset the IP configuration, and restart in Safe Mode.

  5. Find the RIO in MAX and restart the controller into Normal Mode.

For LabVIEW Real-Time 2010 and newer: 

Note: After this process, the RIO will be usable without a password, but all files that were on the RIO will be lost in the process. 
 
The security settings of the RIO now carry through an IP reset. The RIO controller will have to be reformatted in order to clear the password. 
Reboot the controller into Safe Mode, by using the DIP switches or holding the RESET button as described above.
Reformat the controller in MAX.

2. Linux Real-Time targets:

Note: All myRIO systems run Linux Real-Time. 

Our Technical Support Engineering department will be able to assist customers who need to reset passwords on Linux Real-Time targets. To get in touch with an Technical Support Engineer, navigate to ni.com/support to open a service request.

 

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