How to Format Real-Time Target and Reinstall the Software?

Updated Jul 30, 2018

Reported In

Hardware

  • PXI Controller
  • CompactRIO Single-Board Controller
  • myRIO-1950
  • myRIO-1900
  • CompactRIO Controller

Issue Details

I need to restore my CompactRIO (cRIO), sbRIO, PXI Real-Time controller, or other real-time target to factory default. How do I format the disk reinstall the software?

Solution

NOTE: You will lose all programs and configuration data on your controller when you format the disk. Make sure you have a back up copy of any files you may need from your controller, and make a note of your IP configuration.  There is no need to back up any of the driver or run-time files as they will be reinstalled after the format.

Prior to MAX 5.0, network settings could not be preserved and you have to manually put the Real-Time target into Safe Mode, refer to your device's documentation on how to do this.

In order for MAX to recognize your remote hardware, make sure that both the device and the Host PC are on the same subnet, otherwise you may not be able to see the device, or have the option to reinstall the software.

The following steps are for MAX 5.0 and newer:
  1. Open Measurement & Automation Explorer (MAX) and expand Remote Systems from the Configuration Tree. 
  2. Right-click on the device and select Format Disk.
  3. If a Log In window appears as below select OK.        
  4. Select Attempt to restart into safe mode to restart the controller in safe mode.
  5. Select Preserve the settings for all network adapters. 
  6. Phar Lap ETS targets have the additional option of selecting a file system. We recommend the Reliance file system. For more information on the Reliance File system read this article: KnowledgeBase 58P8DR8Z: How Do I Format my Real-Time PC or Real-Time PXI Target to the Reliance File System?
  7. Click Format to Format the controller and Yes to restart the controller once it has been formatted. 
  8. If you choose to not preserve the network settings, after the controller restarts navigate to the Network Settings tab in MAX and configure the network settings.
  9. Right-click on Software and select Add/Remove Software - the Software folder will not be visible in the configuration tree in MAX if the controller does not have a valid IP address.
  1. Some controllers install using Recommended Software Set's (RSS)'s. If your controller does not have an RSS option, proceed to Step 11. 
RSS's simplify the install process by automatically selecting the required base software components. Select the RSS for the version of LabVIEW Real-Time you wish to install. 

The RSS selection will select to install the base requirements for that Real-Time and driver version. Next, another window will open allowing the selection of other optional install components.

  1. If the controller does not have a RSS option then the specific software will need to be selected manually. 
  1. Select Next. Review the software to be installed.
  2. Select Next to begin the install process.
  3. After the software is installed the controller will restart. If you manually put the controller into safe mode return the setting/dip switch back to off to allow the controller to restart normally.

Additional Information

If you are unable to format the disk:
Ensure that the Real-Time target is in safe mode. Refer to the device's documentation on how to do this. If you are receiving an error stating:
Error while reading a file from the local disk.
The file may be corrupt or not present. The disk space on the Real-Time target is full. The following link will address this issue: Error When Reformatting or Imaging My Real-Time Controller?

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