Unable to Update my Version of NI Update Service

Updated Jul 9, 2018

Reported In

Software

  • NI Update Service

Issue Details

  • I am prompted to update my version of NI Update Service, but the downloaded update will not run and I receive an error indicating that I cannot install the update.  The error says "An error has occurred installing an update. If this error continues, contact National Instruments technical support or visit ni.com/support." Why is this error occurring? 
 
  • When using NI Update Service I get an error message saying "This user account does not have privileges to install software on this machine." Why is this error occurring?

Solution

If you are running Microsoft Windows Vista or higher, you must run NI Update Service as an administrator.  Windows defines an administrator account as "a user account that lets you make changes that will affect other users." Installing new versions of NI software falls under this category.

Complete the following steps to elevate NI Update Service to run as an administrator: 
1.  Close NI Update Service.
2.  Run NI Update Service as an administrator: 
  a. Navigate to NI Update Service from Start»All Programs»National Instruments»NI Update Service.
   b. Right-click NI Update Service 
   c. Select Run as administrator 
 
Figure 1: Running NI Update Service as an Administrator
NI Update Service will now run as expected.  It will download and install available updates.

You can set the program to always run as administrator by completing the following steps: 
1.  Close NI Update Service. 
2.  Navigate to NI Update Service from Start » All Programs » National Instruments » NI Update Service
3. Right-click NI Update Service 
4. Select Properties from the menu displayed above. 
5. Navigate to the Compatibility tab.  
6. Select Run this program as an administrator under the Privilege Level
 
Figure 2: Setting the Privilege Level  

If these steps do not work, please try the steps listed in Knowledge Base 5C8FQ2CZ: NI Update Service Freezes When Checking for New Version. This Knowledge Base article discusses the situation where the NI Update Service appears to pause on the "Checking for new versions" state.

Additional Information

Another similar error may read "NI Update Service encountered an error building the custom installer. Try again later or call National Instruments." If you receive this error, you may have to manually choose the proper version online to download. Verify that your current and target versions of the software are compatible with your operating system - this error sometimes comes from incompatible versions of operating systems and software.

WAS THIS ARTICLE HELPFUL?

Not Helpful