NI PCI Devices Receive Error Code 10 in the Windows Device Manager

Updated Dec 8, 2017

Reported In

Other

Known relative hardware for this issue:
  • Hewlett-Packard DC7700
  • Hewlett-Packard DC5700
  • Hewlett-Packard DC5750
  • Hewlett-Packard DX7300

Issue Details

I have installed the latest National Instruments drivers, yet none of my PCI devices show up in MAX. When I check the Windows Device Manager, the National Instruments PCI devices have a yellow bang/exclamation mark and have received   This device cannot start. (Code 10)

Solution

This may be caused by a recently discovered incompatibility between the BIOS and National Instruments drivers. This issue has been observed on some recent machines featuring dual core processors although single core machines may still be affected. Some machines that are known to reproduce this issue are:
  • Hewlett-Packard DC7700
  • Hewlett-Packard DC5700
  • Hewlett-Packard DC5750
  • Hewlett-Packard DX7300

We have also found incompatibilities with custom built computers using the following hardware:
  • P6T WS Professional Workstation Motherboard

Please ensure that:
  1. You are using the latest BIOS for your machine. 
  2. You are using the latest National Instruments drivers for your device.
  3. Download and apply the Core Driver Update from ftp://ftp.ni.com/support/cdu/ni-cdu1121.exe. This should only be needed if the latest NI Drivers or BIOS for you machine do not resolve the issue.

If you still encounter this issue after following the steps above please contact National Instruments support so that we can determine the root cause of the problem. National Instruments is actively working with computer and BIOS vendors to resolve this problem.

Additional Information

If the USB Sentinel SuperPro driver by Rainbow Technologies Inc. is installed on the computer, the Core Driver Update will conflict and cause the SuperPro driver to not function.

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