Hardware Not Detected After Upgrading Windows Version

Issue Details

After upgrading my operating system to Windows 8, 8.1, 10, or 11, my NI devices are no longer detected in Measurement and Automation Explorer (MAX) or Device Manager. 

Solution

1. Make sure you have a compatible driver installed by checking the following compatibility documents.
   • NI Product Compatibility for Microsoft Windows 10
   • NI Product Compatibility for Microsoft Windows 8
   1. If you do not know what NI Driver is needed for your hardware, first search for and read the getting started manual for your hardware (e.g USB-6001, cRIO-9072, cDAQ-9189).
   2. To determine what drivers/software you have installed, see Determine the Version of the NI Software Installed on My Computer.
   3. Search for your driver on NI Driver Downloads if you need to install a compatible version. 

 

2. Disable Fast Startup. The Fast Startup feature can be found following the Control Panel navigation paths below based on your OS version.

• Windows 10: Control Panel\Hardware and Sound\Power Options.

• Windows 8 or 8.1: Enter Power Options in search.

3. Disable Fast Startup Group Policy. This policy enables Fast Startup regardless of the local setting.
   1. Enter Edit group policy in search. 
   2. Navigate to Computer Configuration >> Administrative Templates >> System >> Shutdown
   3. Right-click on Require use of fast startup and click Edit.
   4. Set to Disabled or Not Configured.

4. If you choose to keep Fast Startup, explicitly perform a restart so your system can detect the changes. The Windows Restart operation bypasses Fast Startup, which is different than shutting down and booting up with the Fast Startup feature enabled. 

5. Uninstall Endpoint Security and install a different VPN client.

Additional Information

If the issue occurs with a PCIe card, also make sure you test different PCIe ports of the PC. The PCIe cards that NI provides are compatible with x1,x4,x8, x16 PCIe Ports (you can check the specifications of your device to confirm this in the Bus Interface section). There are cases where the PCIe cards work only in one of these ports depending on the motherboard.