Hardware Not Detected or Not Functional After Updating Windows Version

Updated May 15, 2018

Reported In

Operating System

  • Windows

Other

Windows 8
Windows 8.1
Windows 10

Issue Details

I recently upgraded my operating system to Windows 8, 8.1 or 10. Now my NI devices are not detected in NI MAX or device manager. What could be causing this?

Solution

  • This could be a network security issue. In some cases, an Endpoint Security VPN Client will work well on Windows 7 but block recognition of cRIO on Windows 10. The discovery issues could be solved if you uninstall Endpoint Security and install a different VPN client.

 
  • On Windows 8 and 10, the default is for the PC to do a Fast Startup. This might cause problems with hardware detection and the use of some drivers. With Fast Startup, modifications you make to the hardware in a PCI/PXI bus while the system is powered down may prevent rediscovery of the device. National Instruments recommends you disable the Fast Startup feature.
Disabling Fast Startup 
Manually disable Fast Startup by deselecting Turn on fast startup on the Systems Settings page of the Control Panel

Fast Startup Group Policy:
Windows provides a Group Policy that enables Fast Startup Regardless of the local setting described above. To determine if this Group Policy is enabled:

  1. Open the Local Group Policy Editor
  2. Browse to Local Computer Policy >> Computer Configuration >> Administrative Templates >> System Shutdown >> Require use of fast startup

If you are unable to disable this Group Policy, contact your administrator.

Additional Information

  • Silent Installations (Does not apply to NI Package Manager): The default behavior of National Instruments installers is to disable Fast Startup. During a silent installation, all options are set to default, so the user will not see the dialog that allows them to choose whether or not to disable Fast Startup. To override the default behavior refer to Customize and Automate Installation of a Suited Installer.

  • If you choose to keep Fast Startup, any changes to hardware may cause incorrect behavior of your devices. When changing hardware, explicitly performing a restart will allow the system to detect the changes. Note that this is different than shutting down and booting up with the Fast Startup feature enabled, since the Windows Restart operation bypasses Fast Startup. 

WAS THIS ARTICLE HELPFUL?

Not Helpful