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Hardware Not Detected After Upgrading to Windows 8, 8.1, or 10

Updated Nov 18, 2019

Reported In

Operating System

  • Windows

Issue Details

After upgrading my operating system to Windows 8, 8.1, or 10, my NI devices are no longer detected in Measurement and Automation Explorer (MAX) or Device Manager. 

Solution

  1. Make sure you have a compatible driver installed by checking the following compatibility documents. Search for your driver on NI Driver Downloads if you need to install a compatible version. 
 
  1. Disable Fast Startup. The Fast Startup feature can be found following the Control Panel navigation paths below based on your OS version.
  • Windows 10: Control Panel\Hardware and Sound\Power Options.
  • Windows 8 or 8.1: Enter Power Options in search.
Select Choose what the power buttons do. Scroll down to Shutdown settings and uncheck Turn on fast startup
 
  1. Disable Fast Startup Group Policy. This policy enables Fast Startup regardless of the local setting.
    1. Enter Edit group policy in search. 
    2. Navigate to Computer Configuration >> Administrative Templates >> System >> Shutdown
    3. Right-click on Require use of fast startup and click Edit.
    4. Set to Disabled or Not Configured.
If you are unable to disable this group policy, contact your administrator.
 
  1. If you choose to keep Fast Startup, explicitly perform a restart so your system can detect the changes. The Windows Restart operation bypasses Fast Startup, which is different than shutting down and booting up with the Fast Startup feature enabled. 
 
  1. Uninstall Endpoint Security and install a different VPN client.

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