Hardware Not Detected in NI MAX After Upgrading Windows Version

Issue Details

After upgrading my operating system to Windows 8, 8.1, 10, or 11, my NI devices are no longer detected in NI Measurement and Automation Explorer (MAX) and/or Windows Device Manager. 

Solution

The most common causes of hardware detection issues after Windows has been upgraded are related to incompatible drivers and/or new Windows features that may affect our hardware detection. The following troubleshooting steps are recommended to mitigate these type of issues:
 

1. Make sure you have a compatible driver installed by checking the following compatibility documents.

• The NI Hardware and Software Operating System Compatibility allows you to identify the minimum supported driver version based on your hardware and OS.
• Optionally, you could also first search for and read the getting started manual for your hardware (e.g USB-6001, cRIO-9072, cDAQ-9189).
• To determine what drivers/software versions you have installed, see Determine the Version of the NI Software Installed on My Computer.
• Search for your driver on NI Driver Downloads if you need to install a compatible version.
• For further reference on product compatibility information review the following documents:
  • NI Product Compatibility for Microsoft Windows 11
  • NI Product Compatibility for Microsoft Windows 10
  • NI Product Compatibility for Microsoft Windows 8

 

2. Disable Fast Startup. The Fast Startup feature can be found in the Power Options by following the Control Panel navigation paths below based on your OS version:

• Navigate to Control Panel\Hardware and Sound\Power Options
  • Power Options may also show up directly in Control Panel at Control Panel\All Control Panel Items\Power Options
• Select Choose what the power buttons do. Scroll down to Shutdown settings and uncheck Turn on fast startup.

• Enter Power Options in search.
• Select Choose what the power buttons do. Scroll down to Shutdown settings and uncheck Turn on fast startup. 

3. Disable Fast Startup Group Policy. This policy enables Fast Startup regardless of the local setting.
   1. Enter Edit group policy in search. 
   2. Navigate to Computer Configuration >> Administrative Templates >> System >> Shutdown
   3. Right-click on Require use of fast startup and click Edit.
   4. Set to Disabled or Not Configured.

4. If you choose to keep Fast Startup, explicitly perform a restart so your system can detect the changes. The Windows Restart operation bypasses Fast Startup, which is different than shutting down and booting up with the Fast Startup feature enabled.

 

5. Uninstall Endpoint Security and install a different VPN client.

 

Additional Information

If the issue occurs with a PCIe card, also make sure you test different PCIe ports of the PC. The PCIe cards that NI provides are compatible with x1,x4,x8, x16 PCIe Ports (you can check the specifications of your device to confirm this in the Bus Interface section). There are cases where the PCIe cards work only in one of these ports depending on the motherboard. 

If you are using Thunderbolt connections (such as the PXIe-8301) to control your NI hardware, additional Thunderbolt troubleshooting steps may be needed. These can be started at Cannot See PXIe Chassis When Using Thunderbolt.