What Can I Do if Measurement & Automation Explorer Crashes?

Updated Jul 12, 2018

Reported In

Software

  • Measurement & Automation Explorer (MAX)
  • LabVIEW

Issue Details

Measurement & Automation Explorer (MAX) crashed. How can I determine the cause of the crash and stop this crash from occurring in the future?

Solution

National Instruments is continually working to minimize occurrences of crashes in MAX. As part of this effort, MAX added NI Error Reporting (NIER) with the release of System Configuration 5.5. NI Error Reporting allows you to send National Instruments a crash or internal warning report. You can attach relevant files, comments, and your email address to the crash or internal warning report. Sending a report to National Instruments through NI Error Reporting does not provide immediate technical support. The reports are used to improve future versions of the software. More information about NIER can be found in the NI Error Reporting FAQ.

If you need to resolve a persistent MAX crash on your computer, please contact National Instruments Support and provide the crash dumps. You can access these crash dumps in two main ways:
  • If you are still able to launch MAX successfully, create a MAX Technical by going to File>Create Report... and selecting Technical support report.
  • If you are not able to launch MAX successfully, create a MAX Technical report programatically by using LabVIEW shipping example "Generate MAX Report .vi". 
  • You can also provide the contents of the following directory: C:\ProgramData\National Instruments\MAX\Logs.

Also, providing answers to the following questions will further assist National Instruments in determining the cause of the crash:
  • When does MAX crash? 
    • Is it when MAX is launching?
    • Is it when left- or right-clicking a particular item?
  • What happens when MAX crashes? 
    • Is there an error message?
    • Does MAX just disappear?
  • What changed since MAX worked without crashing?
    • Have you installed new or additional software?
    • Have you uninstalled software?
    • Have you added or removed any hardware?
  • Are you using an operating system that is not currently officially supported?
  • Which version of .NET is currently installed on the PC? 

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