How to Retrieve Missing Menus in Ultiboard/Multisim?

Updated Aug 20, 2019

Reported In


  • Multisim
  • Ultiboard

Issue Details

  • I was using the Options » Customize User Interface... dialog to add commands to my menus. I accidentally deleted one of my menus entirely. Now I can't get that menu back to my user interface. 
  • In other cases, I am missing menu items (such as silkscreen layer) or I locked my User Interface as a Simplified Version
How can I get my missing menu back/ unlock my user interface?


To get missing menu back/unlock under interface, you will need to reset your user interface setting.
You need to delete your user configuration file from the installation folder and relaunch Multisim or Ultiboard.  A new configuration file will be generated when the program is restarted. 

Note: You will lose any customizations to the user interface. 

Version 10.x and later:

To find the file you are looking for in Multisim, select Options»Global Preferences.  The file path next to Configuration File in the Global Preferences window is the path you are looking for.

Delete this file and relaunch Multisim or Ultiboard. Your User Interface should now be the original.

Version 9 (and older versions)
The file you are looking for will be in any of these folders, depending on the product you are using and the installation directory:
  • C:\Program Files\Electronics Workbench\EWB9\Multisim Users
  • C:\Program Files\Electronics Workbench\EWB9\Ultiboard Users

The file you are looking for is called: <username>.ewcfg. 
Delete this file and relaunch Multisim or Ultiboard. Your User Interface will returne to its default layout.

Additional Information

Multisim and Ultiboard allows you to customize your user interface experience. You can add/delete functions from menus and buttons from the toolbars. You can also modify the menu hierarchy, but one thing you can not do is create a new menu.

In order for you to get your menus to reappear in case you accidentally deleted one, you need to generate a new configuration file which is generated when the program is restarted.