Backup Licenses and Expiring Activations in Licensing Wizard Pop Up

Updated Jun 7, 2019

Reported In

Software

  • Volume License Manager
  • NI License Manager

Issue Details

When I try to open my National Instruments software, Licensing Wizard appears and tells me that the Status is Backup and the Expiration is 14 days remaining.

Solution

This behavior indicates that your computer has lost connection to the NI Volume License Manager (VLM) on your network. Your licenses will return to an active state once the connection is restored. You can still use your software as usual for up to 14 days without an active connection.

Alternatively, this behavior could indicate that you no longer have the permissions you expect from the VLM Server. To check if the server is active and to confirm your permissions, reach out to the software administrators at your company. This can happen if the VLM software has been updated and permissions not verified on the new version.

Additional Information

If you are using a non-concurrent license, you should be covered by a backup license file that is located on your machine in the event of a server connection loss. The backup license file provides licensing for any product that a VLM server provides licensing for in the event that NI License Manager cannot connect to the VLM server. By default, they last for 14 days which should give you long enough time to get the server back up and running. 

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.