VLM Disconnected License File Showing up as Evaluation

Updated Jan 20, 2021

Reported In


  • Volume License Manager
  • NI License Manager

Operating System

  • Windows

Issue Details

I made a disconnected license in Volume License Manager for my offline computer, but when I try to install it my products are showing up in evaluation mode. 


This is a known issue with NI License Manager 4.0.

To fix this issue you can either:
  • Hide the evaluation license files
  1. Locate the license file for the evaluation version for your software. These are found in the following location: C:\ProgramData\National Instruments\License Manager. See Avoid Conflicts with Evaluation Licenses While Pointing to a Volume License Server. If you have any issues finding the <ProgramData> folder, or any other folders, see this Microsoft Support Article: Show hidden files.
  2. Rename the evaluation license file or move it into a new folder. This will stop NI License Manager (NILM) from finding and opening the evaluation version of the software.  
  • Let the evaluation expire
    • By letting the evaluation expire, the license will go into activated mode because it will reference the disconnected license. 

Additional Information

If the previous troubleshooting steps do not fix the issue, check the following: 
  • Make sure that you are licensing the proper version/product 
  • Make sure that you are not looking at the local licenses
  • Make sure that there are no temporary licenses in:
    • C:\ProgramData\National Instruments\License Manager
  • Make sure that the disconnected license was installed correctly
  • Make sure that the license file does not have an expiration date
  • If your licenses are user based, make sure you are logging in to the computer with the correct user name
  • Check that your versions of NI Volume License Manager on the server and NI License Manager on the client are running compatible versions