Disconnected License File Showing up as Evaluation in NI License Manager

Updated Oct 7, 2021

Reported In

Software

  • Volume License Manager
  • NI License Manager

Operating System

  • Windows

Issue Details

  • I made a disconnected license in Volume License Manager for my offline computer, but when I try to launch the software it is showing up in evaluation mode
  • I receive a warning that evaluation licenses are about to expire or that are already expired every time I launch the software.
Evaluation.png

Solution

To fix this issue you can either:
  • Upgrade License Manager to 4.7 or the latest version
    • The First time you launch the software an activation window will pop up
    • Click on "Do Not Remind Me" and you will not receive the notification of evaluation licenses again.
image.png
  • Let the evaluation expire
    • By letting the evaluation expire, the license will go into activated mode because it will reference the disconnected license. 
  • Hide the evaluation license files
    1. Locate the Licenses folder that contain license files for the evaluation version of your software. This is found in the following location: C:\ProgramData\National Instruments\License Manager. If you have any issues finding the <ProgramData> folder or any other folders, see this Microsoft Support Article: Show hidden files.
    2. Rename the Licenses folder into Licenses_OLD. This will stop NI License Manager (NILM) from finding and opening the evaluation version of the software.
    3. Create a new folder named Licenses.
    4. Reinstall the Disconnected License File from NI License Manager (NILM).
so now you have the two folders below
  • C:\ProgramData\National Instruments\License Manager\Licenses (with only the disconnected file)
  • C:\ProgramData\National Instruments\License Manager\Licenses_OLD (with all the files)

Additional Information

If the previous troubleshooting steps do not fix the issue, check the following: 
  • Make sure that you are licensing the proper version/product 
  • Make sure that you are not looking at the local licenses
  • Make sure that there are no temporary licenses in:
    • C:\ProgramData\National Instruments\License Manager
  • Make sure that the disconnected license was installed correctly
  • Make sure that the license file does not have an expiration date
  • If your licenses are user-based, make sure you are logging in to the computer with the correct user name
  • If your licenses are computer-based, make sure that the computer information is correct in your disconnected license
  • Check that your versions of NI Volume License Manager on the server and NI License Manager on the client are running compatible versions