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VLM Disconnected License File Showing up as Evaluation

Updated Oct 8, 2019

Reported In

Software

  • Volume License Manager
  • NI License Manager

Operating System

  • Windows

Issue Details

I made a disconnected license in Volume License Manager for my offline computer, but when I try to install it my products are showing up in evaluation mode. 

Solution

This is a known issue with NI License Manager 4.0.

To fix this issue you can either:
  • Hide the evaluation license files
  1. Locate the license file for the evaluation version for your software. These are found in the following location: C:\ProgramData\National Instruments\License Manager. See Avoid Conflicts with Evaluation Licenses While Pointing to a Volume License Server. If you have any issues finding the <ProgramData> folder, or any other folders, see this Microsoft Support Article: Show hidden files.
  2. Rename the evaluation license file or move it into a new folder. This will stop NI License Manager (NILM) from finding and opening the evaluation version of the software.  
  • Let the evaluation expire
    • By letting the evaluation expire, the license will go into activated mode because it will reference the disconnected license. 
Note: This issue has been fixed for NI License Manager 4.2.

Additional Information

If the previous troubleshooting steps do not fix the issue, check the following: 
  • Make sure that you are licensing the proper version/product 
  • Make sure that you are not looking at the local licenses
  • Make sure that there are no temporary licenses in:
    • C:\ProgramData\National Instruments\License Manager
  • Make sure that the disconnected license was installed correctly
  • Make sure that the license file does not have an expiration date
  • If your licenses are user based, make sure you are logging in to the computer with the correct user name
  • Check that your versions of NI Volume License Manager on the server and NI License Manager on the client are running compatible versions

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